Hiding and Unhiding Reviews
Hiding removes a review from your public booking page. It is the only moderation action — reviews are never deleted, and you can unhide a review at any time.
Hide a review
- Find the review card — in the client's Inbox conversation, on the appointment card in the client's profile, or in the appointment details.
- Click Hide review.
- Confirm. The review and its reply will no longer be shown on your public booking page.
The card is marked with a Hidden pill, and the review stops counting toward your public rating.
Hiding asks for confirmation — the review and its reply disappear from the booking page, nothing is deleted.
Unhide a review
- Open the hidden review card — it still appears in the Inbox conversation and on the appointment, marked Hidden.
- Click Unhide review.
- Confirm. The review and its reply are visible on your booking page again.
A hidden review stays visible to you, marked Hidden, until you unhide it.
When to hide — and when to reply instead
Hide reviews that contain personal data, offensive language, or clearly target the wrong business. For an unfair-but-honest low rating, a public reply usually serves you better — future clients read how you handle criticism. See Replying to Reviews.