Terms of Service
Appointible LLC (“Appointible”) requires users (“Customer”) of its services and software (“Services”), to accept and adhere to these Terms of Service Agreement (the “Agreement”). This Agreement governs the use of Appointible’s Services and by accessing or using any part of the Services, you are agreeing to the terms of service described below. Appointible may update this Agreement from time to time and Customer will have 30 days to reject the updated terms by providing written notice to Appointible. If Customer continues to use or receive the Services following such period, the updated Agreement will be deemed accepted.
BY INDICATING YOUR ACCEPTANCE OF THESE TERMS OR ACCESSING OR USING ANY APPOINTIBLE SERVICES, YOU ARE AGREEING TO BE BOUND BY ALL TERMS AND CONDITIONS CONTAINED OR REFERENCED TO IN THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES.
1.1. Rights for Use. The Services include the right to use the Appointible software programs and support services, for purposes including, but not limited to Web application (accessed on any web browser), Native iOS and Android apps, onboarding and data import services, premium support (collectively, the “Services”). The term “Appointible Programs” refers to the software products owned by Appointible to which Appointible grants you access as part of the Services and any program updates provided as part of the Services. The term “Users” shall mean those individuals authorized by you or on your behalf who are your employees or contractors to use the Services. The term “Your Data” refers to the data provided by you that resides in your Services environment. Subject to the terms of service of this Agreement, Company hereby grants Customer the limited, non-exclusive, non-transferable, non-sublicenseable, limited worldwide right to access and use the Appointible Platform solely for Customer’s business purposes.
1.2. Accounts; Security. Access to or use of certain portions and features of the Services may require you to create an account (“Account”). Customer states that all information provided by it is current, accurate, complete, and not misleading. Customer further states that it will maintain and update all information provided by it to ensure accuracy on a prompt, Appointible basis. Customer is entirely responsible for maintaining the confidentiality and security of its account(s), including your password. Accounts are not transferrable, excluding if Customer’s business undergoes a change of ownership or control. Customer agrees to promptly notify Appointible if Customer becomes aware or suspects any unauthorized use of its accounts, including any unauthorized access or attempted access. Customer is responsible for all activities that occur under its account(s). Further, Customer is the primary account holder and is responsible for all charges made by additional users added to the accounts. Any sharing of such data to reduce the number of licenses required or sharing account information in any way is strictly prohibited.
1.3. License to Use. Subject to the terms of service of this Agreement, Appointible hereby grants Customer the limited, non-exclusive, non-transferable, non-sublicenseable, limited worldwide right to access and use the Appointible Platform solely for Customer’s business purposes.
1.4. Restrictions on Use. In accessing or using the Services, Customer will not: (a) devise specifications from, reverse engineer, reverse compile, disassemble, or create derivative works based on the Services; (b) apply systems to extract or modify information in the Services using technology or method such as those commonly referred to as “web scraping,” “data scraping,” or “screen scraping”; (c) knowingly input or post through or to the Services any content that is illegal, threatening, harmful, lewd, offensive, or defamatory or that infringes the intellectual property rights, privacy rights or rights of publicity of others, (d) store data on the Services that is regulated by the HIPAA Privacy Rules or the PCI Data Standards (e) input or transmit through or to the Services any virus, worm, Trojan Horse, or other mechanism that could damage or impair the operation of the Services or grant unauthorized access thereto; (f) use or access the Services for purposes of monitoring the availability, performance or functionality of the Services or for any other benchmarking or competitive purposes; or (g) cause, assist, allow or permit any third party (including an end-user) to do any of the foregoing; (h) use the Services to compete with Appointible in any way; or (i) permit any third party to use or access the Services other than your direct employees or contractors who are acting on your behalf; or (j) use the Services to upload, post, text message, email, transmit or otherwise make available any illegal contests or gambling, unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; or (k) use the Services to upload, post, text message, email, transmit or otherwise make available any adult Content or Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements, or which violates the intellectual property rights of a third party (“Rights”); or (l) use the Services to misleading others as to the identity of the sender of your messages, by creating a false identity, impersonating the identity of someone/something else or by providing contact details at do not belong to you; or (m) use the Services to transmitting, associating or publishing any unlawful, racist, harassing, libelous, abusive, threatening, demeaning, immoral, harmful, vulgar, obscene, pornographic or otherwise objectionable material of any kind.
1.5. Member Conduct. You acknowledge, consent and agree that Appointible may access, preserve, and disclose your account information and Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with any subpoena or other legal process; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third-parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of Appointible, its users and the public.
1.6. Fraud and Abuse Prevention. You understand and agree that all messages you send via the Appointible service will be sent, and certify that any subscriber list you decide to import into Appointible was collected, in compliance with all applicable federal, provincial, state, and local laws, regulations, and rules governing SMS messages, advertising, and telemarketing, including, without limitation, Section 5 of the FTC Act (15 U.S.C. § 45), the CAN-SPAM Act (15 U.S.C. §§ 7701-7713), the Telemarketing Consumer Fraud and Abuse Prevention Act (15 U.S.C. §§ 6101-6108), the Federal Trade Commission Telemarketing Sales Rule (16 C.F.R. § 310 et seq.), the Telephone Consumer Protection Act (47 U.S.C. §§ 227), the Federal Communications Commission regulations (47 C.F.R. 64.1200 et seq.) and orders implementing the Telephone Consumer Protection Act, all federal and state Do Not Call and calling-time restriction laws and regulations, and, as applicable for SMS to Canadian numbers, the CRTC’s Unsolicited Telecommunications Rules, including the CRTC Telemarketing Rules, National DNCL Rules, and Automatic Dialing and Announcing Device Rules, Telecom Decision CRTC 2007-48, as amended.; and all applicable industry guidelines and best practices, including, without limitation, the CTIA Short Code Monitoring Handbook and Messaging Principles and Best Practices (collectively, “Applicable Message Requirements”). Appointible provides the software and carrier-connectivity through which you send your messages; you are solely and exclusively responsible for complying with Applicable Message Requirements (and for defending and indemnifying Appointible from any claims in which it is alleged that you failed to do so). If for any reason Appointible suspects that your use of its Services in any way is contrary to any Applicable Message Requirements, it reserves the right to request a written explanation from you, the client, including the method of collecting the subscriber’s phone numbers and a guarantee signed by you that all the people on your subscriber list provided you prior express written consent to receive text messages from you of the type that you had sent. You agree to provide all such information and documents reasonably requested by Appointible. Appointible reserves the right to take any action it thinks appropriate in the case of non-compliance, including but not limited to suspension and/or cancellation of the account, without any liability to you therefor.
1.7. Maintenance. Customer agrees that Appointible may make any modifications to the underlying software and Services that Appointible deem necessary without prior notification to customers. All such modifications will be considered part of the Services for purposes of this Agreement.
1.8. Applicable Laws. Customer’s access to and use of the Services is subject to all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the country in which this website resides or the country in which you reside). Customer may not use the Services or any information data or Customer Content in violation of or to violate any law, rule, or regulation. Ensuring Customer’s use of the Services are compliant with applicable laws is the responsibility of Customer. Customer also agrees that it will comply with the relevant portions of the Payment Card Industry (PCI) Data Security Standard (“PCI”) when collecting, accessing, storing, processing or otherwise using credit card information from end users. You represent and warrant that you are aware that, among other requirements, the TCPA requires prior express written consent from a consumer before you can send them marketing text messages, with no purchase required as a condition of their consent, and such consent must be clear and conspicuous. Furthermore, damages for each message sent in violation of the TCPA is $500 and can be $1500 if the violation is proven to be “willful and knowing.”
1.9 Suspension of Services. Appointible has the right to immediately suspend the Services (a) in order to prevent damage to or degradation of the Services or unauthorized or non-compliant use or (b) for operational reasons such as repair, maintenance, or improvement or because of any emergency, or (c) if, following notice from Appointible, Customer has failed to pay any amounts due and owing. In the case of (a) or (b) Appointible will give Customer prior notice if reasonable and will ensure that the Services are restored as soon as possible after the event given rise to suspension has been resolved to Appointible’s reasonable satisfaction.
2. Data Licenses.
2.2. Aggregated Data. Customer agrees that, subject to Appointible’s confidentiality obligations in this Agreement, Appointible may (a) capture data regarding the use of the Services by Customer and its end users, (b) collect metrics and data included in the Customer Content, and (c) aggregate and analyze any metrics and data collected pursuant to subsections (a) and/or (b) of this sentence (collectively, the “Aggregated Data”). Customer agrees that Appointible may use, reproduce, distribute, and prepare derivative works from the Customer Content, solely as incorporated into Aggregated Data, provided that under no circumstances will Appointible use the Aggregated Data in a way that identifies Customer or its users as the source of the data.
3. Third-Party Services.
Except as otherwise agreed by Appointible in writing, Customer is prohibited from linking to, modifying, or embedding the Services, or any portion of the Services, Appointible reserves the right to disable any unauthorized links, scripts or frames targeting the Services. Appointible will not be responsible and expressly disclaims any liability for any third-party services that Customer may use or connect to through the Services. If Customer activates any connections in the Services to third-party services or APIs, Customer thereby authorizes Appointible to send and receive Customer Content with any such activated third-party service and represents and warrants to Appointible that Customer has all appropriate right and title to grant such authorization.
4. Intellectual Property.
4.1. Proprietary Rights. Appointible’s intellectual property, including without limitation the Services, its trademarks and copyrights and excluding any Customer Content contained therein, and any modification thereof, are and will remain the exclusive property of Appointible and its licensors. No additional licenses or rights are granted to Customer except for the limited rights expressly granted in this Agreement.
4.2. Feedback. Customer agrees that advice, feedback, criticism, or comments provided to Appointible related to the Services are given to Appointible and may be used by Appointible freely and without restriction and will not enable Customer to claim any interest, ownership, or royalty in Appointible’s intellectual property.
You agree to pay Appointible the subscriptions fees, and any other applicable fees, for the subscription you selected as specified on the Appointible website during the registration process. All subscriptions fees will be automatically billed to your payment card. Customer hereby authorizes all such charges. Fees are charged in advance on a monthly basis. In the event you fail to pay any amount when due, Appointible may suspend or terminate this Agreement and your access to the Services. If the fees are not received by Appointible according to these terms, Appointible will provide e-mail notice to Customer regarding this situation and will extend a grace period of not more than twenty (20) days (beyond original due date) for all overdue payments. If overdue payments are not received within said grace period, in addition to all other remedies that may be available: (a) Customer shall reimburse Appointible for all reasonable costs incurred by Appointible in collecting any late payments or interest, including attorneys’ fees, court costs and collection agency fees; (b) Appointible may disable, or withhold, suspend or revoke its grant of a rights, or performance of Services relating to until all past due amounts and interest thereon have been paid, without incurring any obligation or liability to Customer or any other person by reason of any such action; and (c) Appointible may terminate this Agreement.
All service Fees are non-cancelable and non-refundable for the entire Term. There will be no refunds or credits for partial use of the Services, upgrade/downgrade refunds, nor refunds for months unused with an active account. Purchased SMS credits will not be refunded, including as a result of cancellation. Downgrading your Services may cause the loss of content, features, or capacity of your Account. Appointible does not accept any liability for such loss. Customer is responsible for all Fees of any renewals relating to your Account until such time as your Account or these Terms are terminated as specified herein.
You are solely responsible for any liability resulting from your handling of credit card information. You agree that you will comply with PCI DSS anytime the Services are used to process credit cards. Appointible reserves the right to suspend or restrict your Account or your use of the Services if credit card details are detected in other areas such as booking, or your customer note fields.
6. Free Plan.
Appointible makes available to you a free plan at no charge to you. These Terms apply to your use of any Free Plan Services. Any free plan is provided “As Is” with no warranties of any kind. Appointible is not responsible for any of your, or your end users’ data, including retention or return, when you or your end users’ use or access free plan. Appointible may discontinue, or suspend your use of, any free plan at any time, with or without notice and without any further obligations or liability to you.
The free plan will begin the day the account is opened and will end at the earlier of:
- When more than 3 bookable staff members have been created; or
- When SMS credits are purchased; or
- When an Appointible’s Growth Plan or Pro Plan is purchased.
7. Services and Pricing Modification.
Appointible may modify, add, change, suspend, remove, or stop the Services, or any features or functionality, from time to time, in our sole discretion. We may choose to do so at any time without any notice to the Customer. We may also change features or impose additional limitations as we deem appropriate.
Prices for all paid plans of the Services, including, but not limited to monthly subscription plan fees, are subject to change upon 30 days’ notice from Appointible. Such notice may be provided by posting the changes to the Site or the Services itself. Appointible shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.
8. Fair Use.
You understand that Appointible uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology required to run the Services. Appointible reserves the right to suspend or restrict your Account or your use of the Services, or disable any third-party integrations you have, where we believe that your use is not fair or reasonable or that it may cause degradation of the Services to other users. This includes circumstances where your use (or integration of your Account with a third party) is creating a security or Services availability risk for Appointible or our other customers, is impacting (or may impact) the stability or performance of our systems, or is requiring disproportionate resource to deliver (e.g., in terms of storage or processing requirements or support queries).
Where Appointible offers a SMS messaging feature as part of the Services, it is expected that you will use the SMS feature in the natural course of running your business only. Where your usage exceeds Appointible’s anticipated fair use norms for your business, Appointible may limit or suspend the SMS feature. Your prolonged over usage of the SMS feature may result in Appointible either terminating your Account or requesting that you forecast and pay for additional usage over and above anticipated fair use norms. Appointible reserves the right to determine fair use norms in each instance and enforce this policy in its sole discretion.
9. Term and Termination.
These Terms will continue to apply to you until terminated by either you or Appointible. Appointible may terminate these Terms (including any additional terms of service incorporated herein) or suspend your access to the Appointible Services at any time if we believe you have breached any of these Terms, if we stop providing the Services or any material component thereof, or as we believe necessary to comply with applicable law. If you or Appointible terminate these Terms, or if Appointible suspends your access to the Services, you agree that Appointible shall have no liability or responsibility to you, and (except as expressly provided in these Terms) Appointible will not refund any amounts that you have already paid. You may terminate these Terms at any time by completing the cancellation process in the app, in which case you may not continue accessing or using the Services. All of your rights granted under these Terms will immediately come to an end; and all of your data and content may be deleted from our systems.
We provide no guarantee that your content can be recovered once your Account is cancelled. We are not liable for any loss or damage following, or as a result of, cancellation of your account, and it is your responsibility to ensure that any content or data which you require is backed-up or replicated before cancellation.
10. Confidential Information.
10.1. Confidential Information. “Confidential Information” means any information disclosed by one party to the other whether orally or in writing that is designated as confidential or that reasonably should be understood by the receiving party to be confidential, notwithstanding the failure of the disclosing party to designate it as such. Confidential Information may include information that is proprietary to a third party and is disclosed by one party to another pursuant to this Agreement. The Services, all features, and functions thereof and related pricing and product plans will be the Confidential Information of Appointible.
10.2. Non-Disclosure. Each party agrees to maintain the confidentiality of the other party’s Confidential Information with the same security and measures it uses to protect its own Confidential Information of a similar nature (but in no event less than reasonable security and measures) and not to use such Confidential Information except as necessary to perform its obligations or exercise its rights under this Agreement. The receiving party may disclose Confidential Information of the disclosing party to those employees, officers, directors, agents, affiliates, consultants, users, and suppliers who need to know such Confidential Information for the purpose of carrying out the activities contemplated by this Agreement and who have agreed to confidentiality provisions that are no less restrictive than the requirements herein. Such party will be responsible for any improper use or disclosure of the disclosing party’s Confidential Information by any such parties. Except as expressly permitted by this Section, the receiving party will not disclose or facilitate the disclosure of Confidential Information of the disclosing party to any third party. The restrictions in this Section shall continue until such time as the information is covered by an exclusion set forth below.
10.3. Exclusions. The receiving party will have no obligation under this Section with respect to information provided by the disclosing party that: (a) is or becomes generally available to the public other than as a result of a breach of this Agreement by the receiving party, (b) is or becomes available to the receiving party from a source other than the disclosing party, provided that such source is not known to the receiving party to be bound by an obligation of confidentiality to the disclosing party with respect to such information, (c) was in the receiving party’s possession prior to disclosure by the disclosing party, or (d) is independently developed by the receiving party without reference to the Confidential Information. Further either party may disclose Confidential Information (i) as required by any court or other governmental body or as otherwise required by law, or (ii) as necessary for the enforcement of this Agreement or its rights hereunder.
APPOINTIBLE DOES NOT WARRANT THAT THE SERVICES WILL BE PERFORMED ERROR-FREE OR UNINTERRUPTED, THAT APPOINTIBLE WILL CORRECT ALL ERRORS OR THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS. APPOINTIBLE IS NOT RESPONSIBLE FOR ANY ISSUES RELATED TO THE PERFORMANCE, OPERATIONS OR SECURITY OF THE SERVICES THAT ARISE FROM CUSTOMER CONTENT OR THIRD-PARTY APPLICATIONS OR SERVICES PROVIDED BY THIRD PARTIES. APPOINTIBLE EXPRESSLY DISCLAIMS (TO THE GREATEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW) ALL OTHER WARRANTIES EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, TITLE, OR FITNESS FOR A PARTICULAR PURPOSE.
13. Limitation of Liability.
IN NO EVENT WILL APPOINTIBLE OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OF ANY KIND OR NATURE ARISING OUT OF THIS AGREEMENT OR THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY COST TO COVER PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES (WHICH THE PARTIES AGREE WILL NOT BE CONSIDERED DIRECT DAMAGES), OR ANY LOSS OF REVENUE, PROFITS, SALES, DATA, DATA USE, GOOD WILL, OR REPUTATION. APPOINTIBLE’S MAXIMUM LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT OF FEES CUSTOMER HAS PAID TO APPOINTIBLE IN THE 1 MONTH PRIOR TO THE EVENT(S) GIVING RISE TO SUCH LIABILITY. THE LIMITATIONS SET FORTH IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BROUGHT, EVEN IF APPOINTIBLE HAS BEEN NOTIFIED OF THE POSSIBILITY OF DAMAGE OR IF SUCH DAMAGE COULD HAVE BEEN REASONABLY FORESEEN AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY EXCLUSIVE REMEDY PROVIDED IN THIS AGREEMENT.
Customer agrees to defend and indemnify Appointible and its affiliates from and against any legal action, demand, suit, or proceeding brought against Appointible or its affiliates by a third party arising out of or related to the Customer Content or Customer’s use of the Services.
Customer hereby consents to Appointible identifying Customer as a customer by name and logo in Appointible’s promotional materials, subject to Customer’s right to revoke such consent in writing at any time. Upon such revocation, Appointible will have 30 days to process Customer’s request.
Customer may not assign or transfer this Agreement or any of its rights or obligations hereunder in whole or in part without the prior written consent of Appointible. Subject to the foregoing, this Agreement will inure to the benefit of, be binding upon, and be enforceable against, each of the parties hereto and their respective successors and assigns.
Appointible will send notices to one or more contact(s) on file for Customer. Notices from Appointible, other than for a breach of this Agreement may be provided within the Services.
18. Attorney’s Fees.
In the event any proceeding or lawsuit is brought in connection with this Agreement, the prevailing party in such proceeding will be entitled to receive its reasonable costs, expert witness, and attorneys’ fees.
19. Relationship of the Parties.
This Agreement does not create any joint venture, partnership, agency, or employment relationship between the parties.
20. No Third-Party Beneficiaries.
This Agreement is being entered into for the sole benefit of the parties hereto, and nothing herein, express, or implied, is intended to or will confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.
21. Equitable Remedies.
Each party acknowledges and agrees that (a) a breach or threatened breach by such party may give rise to irreparable harm to the other party for which monetary damages may not be an adequate remedy; and (b) if a breach or threatened breach by such party occurs, the other party will in addition to any and all other rights and remedies that may be available to such other party at law, at equity or otherwise in respect of such breach, be entitled to seek equitable relief that may be available from a court of competent jurisdiction, without any requirement to post a bond or other security.
22. Force Majeure.
Neither party will be liable under this Agreement for any failure or delay in the performance of its obligations (except for the payment of money) on account of strikes, shortages, riots, insurrections, fires, flood, storm, explosions, acts of God, war, governmental action, labor conditions, earthquakes, material shortages, or any other cause that is beyond the reasonable control of such party.
23. Limitation of Claims.
No legal proceedings, regardless of form, arising under or relating to this Agreement may be brought by Customer more than six months after it first have actual knowledge of the facts giving rise to the cause of action.
24. Governing Law, Jurisdiction and Venue.
The validity, interpretation, enforceability, and performance of this Agreement shall be governed by and construed in accordance with the laws of the State of Delaware. The parties agree that any action brought by either party to interpret or enforce any provision of this Agreement shall be brought in, and each party agrees to, and does hereby, submit to the jurisdiction and venue of, the appropriate state or federal court for the district encompassing the Company’s principal place of business.
25. Severability, Waiver and Amendment.
If any provision of this Agreement is held by a court of competent jurisdiction to be unenforceable or invalid, such provision will be changed and interpreted as to best accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect. No waiver of any term or right in this Agreement will be effective unless made in writing and signed by an authorized representative of the waiving party. Any waiver or failure to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision. Except to the extent otherwise expressly provided in this Agreement, this Agreement may only be amended in writing signed by both parties hereto.
Effective: October 10, 2022