Enabling Reviews
Reviews collects feedback from your clients automatically. After a completed appointment, the client gets a one-tap invite to rate their visit, and their review appears on your booking page with a Verified by Appointible badge. Reviews is off by default — turn it on once per location.
Info
Reviews are included on every plan. Sending review requests by SMS, and the Google Reviews and Trustpilot Reviews integrations, require the Pro plan.
Open review settings
- Click Settings in the left menu.
- Under Client notifications, click Reviews.
Turn on reviews for your location
- On the Reviews page, expand your location's section. Each location has its own settings.
- Set the Reviews enabled bar to On. If neither Email nor SMS was on for this location, Email switches on by itself, so requests can go out straight away.
- Click Save. The location's summary line shows a green dot with the method and timing in use.
What happens next
With the default settings, clients receive an email review request 1 hour after their appointment ends, starting from their 2nd completed visit. The same client is not asked again for 90 days.
If you switch both Email and SMS off while Reviews enabled is on, the section warns that no review requests are going out, and Save stays disabled until you switch a method back on.
- To change the timing, add SMS, or set reminders, see Setting Up Review Requests.
- To see what the invite and the review form look like for your clients, see Understanding How Clients Leave Reviews.
- To send reviewers on to your Google or Trustpilot profile, see Collecting Google and Trustpilot Reviews.