Collecting Google and Trustpilot Reviews

After a client leaves a review on Appointible, the thank-you screen can invite them to post the same review on your Google Business Profile or Trustpilot page. The client copies their just-written review with one tap and continues to the platform — the fastest route to more public reviews where new clients search.

How the invite works

• The invite appears on the thank-you screen right after the client submits their Appointible review. The internal review is already saved — the extra step is optional for the client.
• Every reviewer gets the same invite, whatever their rating. Google and Trustpilot policies do not allow inviting only satisfied clients.
• If both integrations are enabled, the client is sent to Google. Only one invite is ever shown.

Set up Google Reviews

1. Open Settings > Integrations > Google Reviews.
2. Each location has its own expandable section — the dot next to the location name shows Active or Off. Expand the location you want to set up.
3. Under Find your business on Google, start typing your business name and pick it from the results. The Google Reviews URL fills in automatically.
4. The icon inside the URL field shows the link check — hover it for details. To remove the link, click the × (Clear URL) inside the field.
5. Click Open to see the page in a new tab and confirm it shows your business.
6. Switch on Google Reviews enabled in the first row and click Save. The location's dot switches to Active. Save stays disabled while the URL does not match the expected format.

Set up Trustpilot Reviews

1. Open Settings > Integrations > Trustpilot Reviews.
2. Expand the location you want to set up — the dot next to the location name shows Active or Off.
3. Enter your Trustpilot business URL — usually https://www.trustpilot.com/evaluate/your-business.com. The icon inside the field shows the link check; to remove the link, click the × inside the field.
4. Click Open to see the page in a new tab and confirm it shows your business.
5. Switch on Trustpilot Reviews enabled in the first row and click Save. The location's dot switches to Active. Save stays disabled while the URL does not match the expected format.