Cookie Policy
How we use cookies and other tracking technologies to improve your experience.
This Cookie Policy applies to your use of Appointible's ("us", "we", or "our") websites https://appointible.com, https://help.appointible.com, https://app.appointible.com and "Services" (any product or service provided by Appointible pursuant to our Terms of Service), and explains what cookies are, how we use cookies, how third-parties that we may partner with may use cookies, your choices regarding cookies and further information about cookies.
1. What are cookies?
Cookies are tiny pieces of text that are placed on your device when you visit a website meant to improve your experience. A cookie file is stored in your web browser and allows us or a third-party to recognise you on further visits, or to authorise other designated websites to recognize you for a particular purpose, such as to make your next visit easier or the Service more useful to you.
2. Why Appointible uses cookies?
2.1. When you use our website and the Services, we may place a number of cookie files in your web browser.
2.2. We use cookies for a variety of reasons. The main purposes are: to let our website and Services operate, to enable certain functions of the Service, to identify you and your interests, to remember your preferences, to ensure that everyone who uses our website or Services has the best possible experience, to track the interests of our website visitors. Also, in connection with use of Services, our "Customers" (people or entities that are registered with Appointible to use the Services) can employ cookies and other tracking technologies, which allow them to track their subscribers.
2.3. Third-parties may serve cookies through our websites and Services to provide analytics, to store your preferences and personalize your experience, to enable delivery of advertisements, including behavioral advertising and other types. These third parties include Google (Google Analytics and Google Ads), Meta, OpenAI and Intercom. The cookies set by a third-party may change from time to time and we have no control over these cookies.
2.4. We may use cookies and other tracking technologies to collect "Personal Data" (any information relating to an identified or identifiable natural person), for more information about how we process your Personal Data, please review Privacy Policy of Appointible.
2.5. The data collected by our websites and / or through Cookies that may be placed on your computer will not be kept for longer than is necessary to fulfil the purposes mentioned above.
2.6. Do Not Track (DNT) is a web browser setting that requests that a web application disable its tracking of an individual user. Some web browsers include the ability to transmit these signals. Since there is no universally-agreed upon standard for what a company should do when it detects a DNT signal, Appointible doesn't currently process or respond to DNT signals.
3. Types and categories of cookies used by Appointible
3.1. Types:
"First-party" cookies are cookies that belong to Appointible and that Appointible places on your device.
"Third-party" cookies are cookies that another party places on your device through our website.
"Session" cookies are deleted from your device when you close your web browser.
"Persistent" cookies will remain stored on your device until deleted or until they reach their expiration date.
Some of the technologies below are not cookies but entries in your web browser's "local storage". They work in a similar way, but are not sent to our servers with every request. A name ending in "#" varies; the "#" stands for an identifier.
3.2. Categories. The cookie banner and Cookie settings group cookies into four categories. Strictly Necessary cookies are always on. Where the law in your region requires your consent, Functionality, Analytics and Marketing cookies are only set after you allow them.
3.3. The cookies and similar technologies used on our websites are listed below, by category.
Strictly Necessary
These let the website and the Services work, keep them secure and remember your cookie choice.
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| c15t | Appointible | Stores your cookie choice, so the banner does not ask again. The same choice applies on appointible.com and app.appointible.com. | Cookie and local storage | 1 year |
| c15t-vendors | Appointible | Stores the choices you made for individual services in Cookie settings, if any. | Cookie and local storage | 1 year |
| aws-waf-token | Appointible (AWS WAF) | Used to encrypt and contain visitor data. This is necessary for the security of the user data. | Cookie | Session |
| aws_waf_referrer | AWS WAF | Set by our web application firewall (AWS WAF) when a visitor must pass a security check. It remembers the page the visitor came from, so that page is passed on correctly once the check is complete. | Local storage | Persistent |
| awswaf_session_storage | AWS WAF | Ensures visitor browsing security by preventing cross-site request forgery. This is essential for the security of the website and the visitor. | Local storage | Persistent |
| awswaf_token_refresh_timestamp | AWS WAF | Used to distinguish between humans and bots. | Local storage | Persistent |
Functionality
These run the chat on our websites.
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| intercom-id-# | Intercom | Allows the website to recognise the visitor, in order to optimise the chat-box functionality. | Cookie | 271 days |
| intercom-device-id-# | Intercom | Sets a specific ID for the user which ensures the integrity of the website's chat function. | Cookie | 271 days |
| intercom-session-# | Intercom | Sets a specific ID for the user which ensures the integrity of the website's chat function. | Cookie | 7 days |
| intercom.intercom-state-# | Intercom | Remembers whether the user has minimised or closed chat-box or pop-up messages on the website. | Local storage | Persistent |
Analytics
These help us understand how our websites are used.
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Cookie | 2 years |
| _ga_# | Google Analytics | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | Cookie | 2 years |
| S | Google (Google Forms) | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Set by the Google Form on our Pro plan onboarding page. | Cookie | 1 day |
Marketing
These measure our advertising and credit a signup to the campaign that brought it.
| Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| apk_utm_data | Appointible | Stores the campaign parameters and landing page of the visit that brought you to Appointible and, with marketing consent, the ad click ID, so a signup can be credited to the right campaign. | Local storage | Persistent |
| _gcl_au | Google Ads | Used by Google to measure the efficiency of advertising across websites that use its services. | Cookie | 3 months |
| _gcl_ls | Google Ads | Tracks the conversion rate between the user and the advertisements, to optimise the relevance of the advertisements. | Local storage | Persistent |
| NID | Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. | Cookie | 6 months | |
| pagead/1p-user-list/# | Google Ads | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral fees between websites. | Pixel | Session |
| test_cookie | Google (DoubleClick) | Used to check if the user's browser supports cookies. | Cookie | 1 day |
| COMPASS | Google (Google Forms) | Set by Google when the Google Form on our Pro plan onboarding page loads. | Cookie | 1 day |
| GFE_RTT | Google (Google Forms) | Used to show the Google Form on our Pro plan onboarding page. | Cookie | Session |
4. Cookie Preferences
4.1. When you first visit the Appointible website, you will see a cookie banner in accordance with your region. We use non-essential cookies subject to your consent or opt-out preferences, as the law in your region requires. You can change your cookie preferences at any time with the Cookie settings link in the footer of the website. If you are in the United States, our use of advertising cookies could be considered a "sale" or "sharing" of personal information under applicable state privacy laws; you can opt out with the Your Privacy Choices link in the footer. We also honor privacy preference signals such as Global Privacy Control, for the browser or device that sends them.
4.2. If you would like to delete cookies or instruct your web browser to delete or refuse cookies, you could visit the help pages of your web browser. Please note, if you delete cookies or refuse to accept them, you might not be able to use all of the features that we offer, store your preferences and our website pages might not display properly. Therefore, it is recommended that you do not disable cookies. You can learn more about cookies:
- AllAboutCookies: http://www.allaboutcookies.org/
- Network Advertising Initiative: http://www.networkadvertising.org/
- If you are located in European Union you may visit www.youronlinechoices.eu or www.aboutads.info/choices, if you are in the United States.
4.3. All of the major browsers offer tips and guidance for managing the cookies that are available on your browser:
5. Changes to Cookie Policy
Appointible reserves the right to change this Cookie Policy at any time and if we decide to change it, we will post these changes on this page. All changes are effective immediately upon posting and we suggest that you check this Cookie Policy periodically.
6. Contacting Appointible
If you have any questions about our Cookie Policy, please contact us any time via email: privacy@appointible.com.
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