Canceling Appointments

Sometimes plans change – that is perfectly normal. Here is how to quickly cancel an appointment from the Calendar, add a reason, and decide whether the client is notified.

Open the calendar

Go to the Calendar page and locate the appointment that needs to be canceled. Click the appointment once to open its details.

Click cancel appointment

In the appointment details panel, click Cancel appointment. This starts the cancelation flow so the appointment is no longer active in the calendar.

Add a reason

The What is the reason? window lists the services that will be canceled. Pick a reason to keep the schedule and reports tidy.

1. Choose a reason from the Reason for cancellation list.
2. If none of them fit, choose Other and type a custom reason.
3. If you chose Canceled by service provider, decide how to notify the client (see below).
4. Click Confirm to finish canceling the appointment.

Notify the client

The Notify client section appears only when the reason is Canceled by service provider. With any other reason, the client is not notified.

• Send cancellation email – shown when the client has an email address. When ticked, you can add an additional message at the top of the email (Pro plan).
• Send cancellation SMS – shown when the client has a phone number and SMS reminders are set up for your account. When ticked, a preview of the SMS appears.

Both boxes start from the location's defaults in Appointment cancellations. Click Reset to location default to undo your changes. If the client has turned email or SMS notifications off, a warning appears, but you can still send the message.

Notify team members

After the appointment is canceled, the assigned team member is automatically notified via the Appointible for Business mobile app. No extra clicks needed – the cancelation status and reason are shared with the team member so everyone stays in sync.

Delete a canceled appointment

Sometimes it is helpful to fully remove a canceled appointment from the calendar view, for example when cleaning up test bookings.

1. In the Calendar, click the canceled appointment.
2. Click Delete.
3. In the Delete appointment? dialog, click Confirm.

Confirm deletion

Once the delete action is confirmed, the appointment is permanently removed from the calendar. This can't be undone, so delete only test or clearly unnecessary canceled appointments to keep the appointment history useful.