Buying SMS Credits

Sometimes SMS reminders are just a bit too popular and the balance starts running low. In those moments, it helps to quickly buy extra SMS credits directly from the Billing page.

Included plan credits

Every Pro plan already includes free texting credit: $8 per team member per month, or $60 per team member per year on annual billing, refreshed every billing period. The balance shown on the Billing page combines those included plan credits with any purchased credits. Messages are billed per 160-character segment and the cost varies by destination country — see the texting rates page for exact prices, and Understanding SMS Credits for the full picture.

Accounts subscribed through the Apple App Store or Google Play receive the same free included plan credits, but cannot buy extra credits at the moment, on the web or in the app. When the credits run out, wait for next month's included credits, or move to a plan with more users, which includes more credits each month.

Opening Billing

1. Log in to the Appointible account.
2. Click the profile picture in the top-right corner.
3. Select Billing from the menu, or open it directly at https://app.appointible.com/settings/subscription/billing.

On this page, the SMS credits panel shows the current balance, including plan credits and any manually purchased credits.

Checking SMS usage

Before buying more, it can be helpful to see how fast SMS credits are being used.

1. In the SMS credits panel, click the i icon next to the balance.
2. Review the breakdown: Included in your plan, any Purchased credits, and what has been Used.

Buying SMS credits

1. In the SMS credits panel on the Billing page, click Buy credits.
2. In the Purchase credits window, enter the amount to add, from 1 to 2,000 in the subscription's currency.
3. Click Purchase.

Buy credits is not shown during a trial or after the subscription has been canceled.

After the purchase is completed, the new credits are added to the available balance. This balance includes both plan credits and any manually purchased credits, so everything is kept in one tidy place.

Tips for planning

• I recommend checking the SMS credits panel regularly, especially during busy seasons, to avoid running out of credits at the worst possible time.
• If SMS usage is consistently high, it can help to review the current subscription on the Billing page and adjust the plan so the included credits better match actual usage.