Clients can book appointments online in a few quick steps using the Booking Website. Below is exactly what they see and do from start to finish.
Booking Steps
Before clients can book online, the Booking Website must be enabled and configured. Check this first in Online booking, under Calendar and schedule in Settings.
1. Open booking website
Clients start on the business online Booking Website. This is the public link that can be shared on a website, social media, email signature, or messages.
On the homepage, clients click Services to see all available services.
2. Choose a service
Next, clients browse the list of services. For each service they can usually see:
- Service name
- Duration (if set to be visible to customers)
- Price or price range
- Short description, if added
When ready, they click Book now on the chosen service.
3. Select provider
Clients can then choose who will provide the service:
- Select a specific service provider, or
- Click Any professional to let the system pick an available provider at the chosen time.
After choosing the provider option, they click Select date & time to move to the calendar view.
4. Pick date and time
On the next screen, clients see available dates and time slots based on working hours and existing appointments in the Calendar.
They simply:
- Select a date
- Choose one of the available time slots
If no times are available on a specific day, the system gently nudges them to another date instead of making them guess. No crystal ball needed.
5. Enter personal details
To confirm the booking, clients fill in their contact details. Typically this includes:
- Name
- Phone number
- Email address
- Any extra fields that were configured for online booking
When Where you meet clients is set to At the client's place in Settings > Calendar settings, clients also enter their Address. They start typing and pick their address from the Google suggestions, which also fills in the city and postal code (and the state, in countries that use one). If the address isn’t suggested, they type the street, city and postal code themselves. They can also add a Flat, floor or door code. The street and city are required: the booking can't be confirmed without them. It is saved on the appointment and added to the client's addresses. If their browser has an address saved, it can offer it to start the search.
When everything looks good, they click Confirm appointment. At this point the appointment is created in the system.
6. Add to personal calendar
After confirming, clients see a confirmation screen and usually receive a confirmation email or SMS, depending on reminder settings. When the business comes to the client, the confirmation screen and the appointment page linked from reminders show the client's Address instead of the business location, without Get directions.
From the confirmation page, they can add the appointment to a personal calendar (for example Google Calendar or Outlook) so it does not get lost between meetings, school runs, and coffee breaks. When the business comes to the client, the calendar entry uses the client's address as its location.
7. Appointment in calendar
As soon as the booking is confirmed, the appointment appears automatically in the selected service provider's calendar in Calendar.
From there it can be managed like any other appointment:
- Open it from the calendar to view details
- Reschedule or edit if needed
- Cancel the appointment if something changes
If online booking is enabled for multiple service providers, each one only sees the appointments assigned to them, keeping the schedule clean and easy to work with.