Scheduling Text Messages

Two-way SMS conversations, including scheduled messages, are available only on the Pro plan with the SMS Marketing add-on enabled.

---

Open the Inbox

First, open the Inbox from the left side panel. This is where all SMS conversations live and where scheduled messages can be created and managed.

Select a conversation

In the Inbox All, Inbox My, or Inbox Unassigned view, click a conversation with the client who should receive the scheduled SMS.

Start scheduling

1. Write the SMS in the message box at the bottom of the conversation.
2. Click the small arrow down next to the send button.
3. Select Schedule instead of Send now. This tells Appointible to hold the message until the chosen time, instead of firing it off right away.

Choose time and time zone

1. Select the Date and time when the SMS should be sent. Double-check this if the message is time-sensitive, like reminders or follow-ups.
2. Choose the client’s Time zone, or tick In the client’s timezone when it is shown. This keeps messages from arriving at 3:00 AM.
3. Click Schedule message to confirm. The message is now queued and will be sent automatically at the selected time.

Identify and manage scheduled SMS

In the conversation, scheduled messages appear in a slightly different color and show that they are scheduled instead of sent. This makes it easy to see what is planned versus what has already gone out.

If a change of plans happens, the scheduled SMS can be canceled before it is sent. Open the conversation, find the scheduled message, and use the Cancel send option so it does not go out.

Plan and upgrade tips

If two-way SMS or scheduling options are not visible in the Inbox, check the subscription in Billing. Two-way SMS and scheduling require the Pro plan and the Appointible SMS Marketing add-on, which the Appointible team adds during SMS Marketing onboarding.