Configuring Client Reminders

Client reminders help reduce no-shows by sending automatic SMS and email messages before upcoming appointments. SMS reminders are one-way by default – clients receive a text but cannot reply directly. Both SMS and email reminders include links that allow clients to confirm or cancel upcoming appointments in just a few taps.

When a client confirms or cancels through the reminder link, the calendar is updated automatically and the back office receives a push notification, so the team always knows what is happening without manual follow-up.

Open reminder settings

1. Log in to the Appointible account.
2. Click Settings in the left menu.
3. Under Client notifications, click SMS reminders or Email reminders.

Settings access is needed to open these pages – if it is missing, an account admin can update permissions.

Find the reminder rule

After signup, the account usually starts with a single default reminder rule for SMS or email. Each page lists its rules in a table: the Status column shows Active or Inactive, and the Rule column describes when the reminder is sent.

1. On the SMS reminders or Email reminders page, find the existing reminder rule.
2. Click the pencil icon next to the rule to edit it.

To add another rule, click New rule. On SMS reminders, New rule needs a dedicated phone number; without one, contact support to change or add a rule.

Editing reminder settings

1. Turn on the Is SMS reminder enabled? or Is email reminder enabled? switch so reminders are active. The Status column in the table is read-only, so a rule is switched on or off here.
2. Next to appointment is in the upcoming, choose the best time to send appointment reminders. Many businesses prefer 24 hours before the appointment, but earlier or later can work depending on the schedule and clients.
3. Click Save to apply the changes.

How confirmation and cancellation work

Each SMS and email reminder includes a secure link that lets clients confirm or cancel the upcoming appointment:

• Confirmation: The appointment status is updated to confirmed in the calendar, and the back office receives a push notification.
• Cancellation: The appointment is marked as canceled in the calendar, and the back office receives a push notification so the time slot can be reused if needed.

This keeps the schedule accurate and reduces back-and-forth communication – clients handle updates in a couple of clicks, and the team sees changes instantly.