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Customer Retention.

Find resources and tips on how to keep your customers engaged and rebooking. We share insights on various topics here, like how to ask for feedback and collect customer reviews.

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hair stylist using phone in a hair salon with other professional on the background

Handle no-show customers without damaging your business

The article highlights how missed appointments in the beauty and wellness industry are more than just inconvenient—they lead to lost income, wasted preparation, and missed opportunities.

Handle no-show customers without damaging your business
female client receiving text message and checking her phone while smiling

An intelligent client communication process to reduce no-shows.

One of our clients, a top laser clinic, automated an intelligent reminders process that will help reduce no-shows to any service business. They agreed to share the details with all our readers.

An intelligent client communication process to reduce no-shows.
A person checking their smartphone, receiving an appointment reminder notification

How to write a GOOD appointment reminder

Discover how to craft effective appointment reminders, choose the right channels, automate reminders, and personalize messages.

How to write a GOOD appointment reminder
salon client smiling at the mirror with stylist behind

Salon loyalty programs – a complete guide to keeping clients coming back

Maximize customer loyalty with effective salon loyalty programs. Learn key strategies and tools for a winning program.

Salon loyalty programs – a complete guide to keeping clients coming back

Nurture clients with a two-way texting solution.

Facilitate bookings that clients have already agreed on and fill space in the appointments calendar with engaging messaging.

Nurture clients with a two-way texting solution.
Administrator standing in a beauty clinic.

SMS for Healthcare and Medical Practices.

Organize appointment reminders, alert patients of new test results, and send promotional messages.

SMS for Healthcare and Medical Practices.

What is Two-Way SMS? How to use it for business?

SMS marketing is a fantastic way to get a directed and succinct text message to a targeted audience – fast. Let’s see how SMS marketing works.

What is Two-Way SMS? How to use it for business?

How to send and schedule SMS appointment reminders?

Text message reminders are the best way to make sure your clients will be present at their appointments with you. This article shows you just how.

How to send and schedule SMS appointment reminders?

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